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The message element in ManyWho lets you send requests to third-party service providers like Box or Twilio. It can be used to configure both incoming and outgoing messages.
A message element contains message actions; that define the interface of inputs/outputs for calling against each service message. Before a service can be used in a message action, it needs to be added to the tenant, and imported to the flow.
The message element automatically populates a list of possible message actions, based on the service that is used to create it. For example, these are the available options for the PDF service:
If we were using the Box service, our action options would be:
You can select and configure the message action you want to use.
Let’s see how to use the messages now:
- Drag a Message element from the sidebar, to the canvas.
- In the Configuration Panel, enter a name for the Message in the Name text field. This name is visible only to you, and is used by the API to identify the element.
- Click New Message Action.
This lets you select the service that will be used in the message action.
- Select a service from the drop-down menu. Remember, a service needs to be installed in the tenant, and imported in a flow, before it is available for use in a message action.
- The actual actions available, will depend on the service you are using. Let’s say we are using Twilio. This is what the message actions look like:
- Once you have configured the message action, click Apply Message Action.
- Click Save Message.
You may want to check out these tutorials that show in greater detail how message actions work:
- Tutorial: Text-to-Speech (TTS) app with Twilio
- Tutorial: TextBot app with Twilio
- Tutorial: Starting a flow from a text message
- Tutorial: Uploading files in Box using an app
- Tutorial: Sending mails with Google Apps
If you need to take a closer look, click on the images to enlarge them. Have a question? Click the Support button on the bottom right-hand corner of this page to ask.
Check out the ManyWho glossary for a definition of terms and key concepts that appear in the ManyWho website, Drawing Tool, technical documentation, blogs, and marketing communications.